SHIPPING AND DELIVERY
We ship all over Europe.
Shipments in Italy are via DHL courier. Delivery is free on orders, within Italy, over € 40,00. Orders under €40,00 are charged a €5,00 delivery fee.
For Europe, the shipping cost is free for orders over €100,00 and orders under €100,00 will be charged with a €12,00 delivery fee that will be automatically included in the total when placing your order.
An official invoice that details all the items being shipped and their value in Euros accompany all purchases made in AREADOCKS S.r.l.
The express delivery service is intended for all orders weighing less than 15 kg (clothes, accessories, beauty products, etc.).
Orders placed after 12:00 pm local time will be shipped on the next business day from the date on which the order has been placed. Business days are defined as Monday through Friday, except holidays.
Areadocks will process your order within the next business day of the date of the purchase and it is not responsible for any delays caused by the courier.
For pre-ordered articles, we will contact you as soon as the product arrives in Areadocks’ warehouse and you will be sent an email with all the details for the payment. Once the order has been paid, the order will be shipped as any other normal online purchase.
Large products delivery
We'll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. The estimated delivery dates are based upon information provided by the independent carrier used. Products may be delivered in separate shipments.
Once the order has been shipped, customers will receive an email containing a link, to DHL’s tracking system, to check the status of their order.
Signing the Delivery Note
Customers are required to check the package’s content carefully upon arrival and before signing the Delivery Dote for acceptance. Areadocks accurately packages its merchandise and guarantees its content through a security Areadocks seal.
Please note that, if packaging has been tampered with or, if the security seal has been broken, customers are asked to retain the item(s) and to sign the Delivery Note indicating the problems. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
We recommend the utmost precision when detailing your shipping address. After a failed delivery, the package(s) is most likely to return to our warehouse at the expense of the Customer and such shipping amounts will be deducted by AREADOCKS from any refund request by the Customer. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee of € 10.
All customers who place an order establish a business relationship with AREADOCKS S.r.l. and therefore undertake to accept delivery of your purchase package.
If the customer refuses to accept the shipment or requires that the merchandise be returned to sender, fees charged to DHL AREADOCKS S.r.l., will be deducted from any refund due to the customer.
Images and descriptions of www.areadocks.it are pictures of the real object under purchase. Note that colors, shapes and sizes of goods may differ in real life from how they appear online. Every effort has been maden to display as accurately as possible the colors of our products that appear at the Webite. We cannot guarantee that your computer monitor's display of any color will be accurate.
The images contained on www.areadocks.it are property of AREADOCKS Srl or are being used with permission of their respective owners Any unauthorized use of these images is not permitted and will be prosecuted according to law.
PRE- ORDER Purchase:
Pre-order is a service that lets you order a product before the official launch date. It is possible that stylists and designers decide to make changes on garments, shoes or accessories during the production or even decide not produce the items at all. In the event that the item is not produced or that there are inconsistencies between the item’s pictures presented on our website, when the customer pre-order the item, and the item actually received at our store, you will be contacted by Areadocks’ customers assistance. Once we have obtained expressed approval of the changes we will proceed with the shipment or, upon requested cancelation of the order, we will proceed with the full reimbursement.
The availability of the items presented on www.areadocks.it reflects the actual availability of the physical store Areadocks. It is therefore possible, although very unlikely, that an item purchased online is simultaneously sold in Areadocks and that the upgrade in the system has not yet updated and corrected the actual item’s availability. In such cases, the amount paid will be immediately refunded to those customers who have used credit card or paypal as a payingoption while, all wire transfer purchases will be canceled.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Areadocks reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).
Access to the website and its related services are intended solely for personal use and for informational purposes for those who intend to purchase the products.It is ABSOLUTELY FORBIDDEN to use this website for other purposes without written authorization.
By using this website you agree to be bound by the Terms and Conditions set by Areadocks. If you do not agree to these Terms and Conditions in their entirety please leave this website.
TRADEMARK & COPYRIGHT:
All website’s content including logos, codes and format scripts, documentation, product documentation, text, images, design, music, movies, software and/or other intellectual property in such materialsare the property of AREADOCKS Srl. All the material contained in the website is protected by copyright.
AREADOCKS prohibits the use of the website’s content or trademarks for any purpose other than those mentioned above.
Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes, is strictly prohibited without the express written consent of AREADOCKS.SITE
TRANSACTIONS AND RESERVES:
We reserve the right to refuse an order in the case of unsuccessful payment. AREADOCKS S.r.l. reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. It’s absolutely FORBIDDEN to purchase products on the website to parties other than the final customer with the intent to resell the product through both online and offline channels.
To place an orders and to buy on the Site www.areadocks.it, customers must meet the following requirements:
- Possess a valid e-mail address and telephone number.
- Customers who purchase outside of Italy must have a valid credit card for payment (Circuits allowed: Visa and MasterCard) or a Verified PayPal account or a bank account authorized to make wire transfers.
- Be at least 18 years old and possess the necessary requirements to be able to form a legally binding contract.
Areadocks accepts different types of payment:
Credit Card (MasterCard , Maestro, Visa , Visa Electron, American Express, Aura, Discover, and PostePay)
Cash on Delivery (Italy only)
When paying by Credit Card, Areadocks Srl will not and will never access your credit card data. All orders’ payment are processed externally through the PayPal Express system which adopts the most innovative techniques of anti- fraud verification, addresses and credit cards verification systems and the latest techniques of encryption , including SSL 168-bit procedure.
When paying by wire transfer, Areadocks Srl, will processes the order as soon as a successful payment notification from the bank has been received.
In case of Store Pick Up no shipping costs will be charged to the customer. Valid payment methods for Store Pick Up are Credit Card, Wire Transfers and Paypal..
AREADOCKS S.r.l. reserves the right to rectify/revise the terms and conditions contained in this legal notice, by updating, whenever it seems appropriate without any notice obligation.
AREADOCKS S.r.l. publishes information on its website in order to provide a service to its customers but does not accept any responsibility for the possibility of typographical errors , technical inaccuracies and / or fact for which is expected to result in an immediate correction signal .
AREADOCKS S.r.l. also reserves the right to make corrections and changes to the website Areadocks.it each time is regarded necessary, without prior notice .
AREADOCKS S.r.l. does not guarantee the compliance of the information published on its website to the laws laid down by the jurisdiction of the country of residence of the customer.
AREADOCKS S.r.l. ensures protection , according to the international standards for the Internet, for our website www.areadocks.it .
AREADOCKS S.r.l. disclaims any liability for any problems, damage or risks that you may encounter while using the Site, and disclaims any liability for any malfunctions related to the disabling cookies in your browser. If the site areadocks.it is used correctly , the user is protected from the risk of viruses.
By using this site www.areadocks.it the user is responsible for any and all risks with it associated and pledged not to consider AREADOCKS S.r.l. responsible in any way for any damages arising or resulting from the use of the site or relating thereto.
LAW and JURISDICTION:
"Users who access the site www.areadocks.it declare to accept that all matters relating with the use of the Website are governed by the laws in force of the Italian State. Users also state to submit exclusively to the jurisdiction of the Court of BRESCIA (Italy) for the above matters. AREADOCKS does not guarantee in any way that the various contents of the site comply with any regulatory requirements in other countries. The accesso to www.areadocsk.it from locations where its contents are illegal is expressly prohibited and the users who access the site from these countries are fully aware of the legal consequences and they will take full responsibility. "
Returning Defective or non conforming items
Clients can return or exchange products purchased online if they are defective, faulty, described incorrectly, not of satisfactory quality or not in conformity with your order. Regrettably, mistakes in an order can occur. In case of incomplete or faulty orders, the returned items must be in their original packaging, and in unused and resalable condition. PLEASE NOTE: items must be returned to Areadocks within 14 days from the receipt of the order. When returning and item, client may ask for a change is size, Store credit or refund.
Upon returning an item, please indicate the reason for your return and description of the defect. Justified defective or faulty items will be fully reimbursed, including the shipment charges.
The cost of the return is paid by the customer and will be deducted from the refund or requested before the shipment of the replacement product.
When returning defective or non confroming items, is essential to respect the following rules:
- Product’s tags must be intact and properly applied.
- Heads, footwear and body products must not have been worn, used and/or damaged in any way.
- Once we receive the client’s return request, the Customer Service department of Areadocks Srl will send the customer an email confirmation and instructions on item shipment by the customer. Item returning shipment will be arranged within 2 business days from the date of the return authorization email.
- Products must be returned in the same conditions in which they were originally shipped and packaged appropriately.
AREADOCKS srl reserve the right not to accept returns of products ordered specifically for the customer.
AREADOCKS S.r.l. reserves the right to request photographic evidence before authorizing returning defective merchandise and before bearing the shipping costs to its store premises .
AREADOCKS S.r.l. reserves the right to refuse unauthorized returns .
AREADOCKS S.r.l. will not accept returned items that have been worn or altered in any way or objects used and removed from the original packaging . We do not accept returns of the following products : Perfume and Body Products open , Swimwear and Lingerie.
AREADOCKS S.r.l. reserves the right to inspect the condition of the returned merchandise and determine any objections to the resalability of the returned products. Uncoformity to these requierement may result in a charge that will be deducted from the refund amount.
In case of return the refund of the purchase price will take place, as soon as reasonably possible, within the following stautory deadline:
- For orders paid by wire transfer or Cash on Delivery refund will be processed within 10 working days. To do so, Areadocks’ Customer Service will require the Client’s bank details and thus the client shal be contacted to provide such information.
- For orders paid by Credit Card and Paypal: refund will be processed by direct transfer . Repayment is usually subject to immediate time frame handler cards .